Privacy policy
Last updated: 12 November 2026. This policy covers CLAIM for iPhone and the presentation website claimthegame.dk.
1. Who is responsible?
Greenen ApS, Danish company registration no. 29395802, Rytterskolevej 4, 6000 Kolding, Denmark, is the controller. Contact contact@claimthegame.dk about privacy, your rights or support.
2. Who is the app for?
You must be at least 15 to use CLAIM. If we become aware of an account belonging to a child under 15, we investigate and close the account and delete the data where there is no lawful basis to retain it. Local requirements for parental permission or consent also apply.
3. Account, profile and trips
We process your email address, user ID, login-related information and profile name to create and secure your account. Your profile image, country, colour, favourite activity and selected leaderboard city are used for your player profile and game displays. A profile image is optional.
When you start a trip, CLAIM uses precise GPS positions, timestamps, activity, distance, active time and calculated loops and areas. Recording can continue with the screen locked if the necessary permissions are granted. Route data and technical position and speed information may be sent to the server to validate conquests and prevent cheating.
Badge progress and local trip data may be stored on your phone. Optional information such as height and weight may be used locally for estimates. Do not include health information in profile text or public posts.
4. What can other players see?
Other players can see your profile name, profile image, claimed territory, leaderboard position and profile information selected for the game, including country and colour. Activity posts may include activity, distance, timestamp, duration and gained area. Comments and images follow the sharing features and audiences shown in the app.
Your email address, ongoing precise GPS position and raw GPS route are not part of the public feed. However, the shape, location and time of a conquest may reveal where you have been. Keeping the raw route private does not make a public territory anonymous. Consider this when recording near your home, workplace or other sensitive places.
If you share an image or content outside CLAIM, the recipient’s or external service’s own rules apply.
5. Social features and notifications
Friendships, club/group memberships, posts, likes, comments and shared images support social features. Likes are linked to your account; the feed shows totals rather than a public list of who liked a post. Reports and blocks are used to handle unwanted content.
If you allow push notifications, your device push token is used for takeover alerts and other selected app notifications. You can change notification permissions in your phone settings.
6. Purposes and legal bases
Necessary account, trip and game processing is used to provide the service you request under GDPR Article 6(1)(b). Necessary security checks, troubleshooting, fraud prevention, handling reports and operating the website rely on our legitimate interests under Article 6(1)(f), taking your rights into account.
Where separate optional processing relies on consent under Article 6(1)(a), you can withdraw it without affecting earlier lawful processing. A phone permission for GPS or notifications is not a blanket acceptance of all data processing. Legal obligations are handled under Article 6(1)(c) where applicable.
Using CLAIM is voluntary. Without necessary account information we cannot provide account features; without location permission GPS trips and location-based route planning do not work.
7. Providers, maps and route planning
Supabase provides login, database, image storage and server functions. CLAIM’s production database is hosted in Ireland. Expo provides app updates and technical services, including push notifications where used. Apple provides the iPhone platform, maps and payment features; relevant information is also processed under Apple’s own rules.
The current route planner uses the FOSSGIS service routing.openstreetmap.de. When you choose to allow routing requests, your start position and suggested waypoints are sent to the service to calculate routes. It also receives necessary connection information and states that routing requests are logged. You can choose not to use the route planner and reset your choice in the app’s privacy menu. See https://routing.openstreetmap.de/about.html.
We do not use your GPS routes for advertising profiles. Necessary processing by providers is different from sharing in a public feed.
8. PRO purchases
When purchases are enabled, Apple handles payment. We receive and validate product, transaction ID, renewal, test/production environment and expiry information to manage access. Your CLAIM user ID may be sent to Apple as an appAccountToken to bind the purchase to the correct account. We do not store payment card information. Test purchases do not prove a paid production subscription.
9. Website, cookies and contact email
The presentation website is hosted by Simply.com. When you visit, the host may process your IP address, time, requested page, browser information and technical errors to deliver, secure and troubleshoot the website. Simply states that customer website logs are kept for three weeks. This concerns website logs, not automatically all email, security or app data.
We have not installed Google Analytics, Meta/Facebook pixels or newsletter tracking on the presentation website. The CLAIM plugin does not load external maps, fonts or videos and does not use cookies for the language choice. WordPress may use technically necessary cookies for administrator login. Links to Apple or other external services open services with their own privacy rules.
If you email contact@claimthegame.dk, we process your address, message and any attachments to answer your request. Do not send passwords, login codes or payment card details.
10. International transfers
Hosting the database in Ireland does not mean all processing necessarily remains in the EU/EEA. Providers and subprocessors may process necessary operational, support, delivery and account information internationally. When our processors transfer data to countries without adequate protection, transfers must have a valid basis, such as EU standard contractual clauses and relevant supplementary measures.
See Supabase’s data processing addendum and subprocessor information: https://supabase.com/legal/customer-resources/data-processing-addendum. Contact us for details of safeguards applicable to a specific transfer.
11. Retention and deletion
Your account, profile, trips and conquests are kept while your account is active until you delete the relevant data or account. We also assess whether data remains necessary; it is not kept solely because storage is technically possible. Enquiries, reports and security cases are kept while needed for the case, follow-up and applicable legal obligations or claims.
You can start account deletion in the app’s privacy settings or contact us for help. Deletion removes the account and associated data from the active service. If you own a club or group, deletion may also affect it and its data; transfer ownership first where relevant. Local copies on other phones and content you shared externally may require separate removal.
Supabase states one day of API/database log history on the current Free plan. This is not a guarantee that all security logs, copies or other provider information is deleted within 24 hours. Scheduled database backups are currently not included in CLAIM’s Supabase plan. Where backups are used, deleted data may remain in isolated copies until the applicable rotation; deleted data must be removed again following a restoration. We update this policy when actual operations change.
Deleting your CLAIM account does not cancel an Apple subscription. Manage it separately with Apple.
12. Rights and complaints
Where the conditions apply, you may request access, correction, deletion, restriction and portability and object to processing based on legitimate interests. You may withdraw consent. Contact contact@claimthegame.dk. We normally respond within one month and may request necessary identification.
You can complain to the Danish Data Protection Agency, https://www.datatilsynet.dk, or your relevant supervisory authority. GPS and fraud checks may affect game results; contact us if you think a result is wrong. We do not use such checks for decisions producing legal or similarly significant effects on you.
13. Changes
We update this policy when the service or processing changes and provide appropriate notice of material changes. A new policy is not itself new consent.